Datadog (NASDAQ:DDOG) held its second-quarter earnings conference call on Thursday. Below is the complete transcript from the call.
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Summary
Datadog reported Q2 2026 revenue of $1.12 billion, up 36% YoY, surpassing their guidance. They ended with 33,400 customers, including 4,720 with ARR of $100,000 or more.
The company launched over 100 new products and features, notably expanding Bits AI for DevOps and AI stack observability, and achieved significant customer wins including a $30 million TCV deal with a major online media company.
Guidance for Q3 2026 projects revenue between $1.135 to $1.145 billion, reflecting 28-29% YoY growth, with full-year revenue expected at $4.45 to $4.47 billion. The guidance reflects a conservative stance due to a usage reduction from their largest customer.
There is strong growth in AI-native customers and an acceleration in non-AI customer revenue growth to the high 20% YoY. Datadog’s platform strategy is resonating with customers, leading to increased product adoption.
Management emphasized the transformative impact of AI on business growth and highlighted ongoing investments in R&D and go-to-market strategies as key drivers for future growth.
Full Transcript
OPERATOR
Good day, and thank you for standing by. Welcome to the Q2 2026 Datadog earnings conference call. At this time, all participants are in a listen-only mode. After the speaker’s presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press star 11 on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star 11 again. Please be advised that today’s conference is being recorded.
I would now like to hand the conference over to your first speaker today, Yuka Broderick, Senior Vice President of Investor Relations. Please go ahead.
Yuka Broderick, Senior Vice President of Investor Relations
Thank you, Lauren. Good morning, and thank you for joining us to review Datadog’s second quarter 2026 financial results, which we announced in our press release issued this morning. Joining me on the call today are Olivier Pomel, Datadog’s Co-Founder and CEO, and David Obstler, Datadog’s CFO. During this call, we will make forward-looking statements, including statements related to our future financial performance, our outlook for the third quarter and the fiscal year 2026 and related notes and assumptions, our product capabilities, and our ability to capitalize on market opportunities.
The words anticipate, believe, continue, estimate, expect, intend, will, and similar expressions are intended to identify forward-looking statements or similar indications of future expectations. These statements reflect our views today and are subject to a variety of risks and uncertainties that could cause actual results to differ materially. For a discussion of the material risks and other important factors that could affect our actual results, please refer to our Form 10-Q for the quarter ended March 31, 2026.
Additional information will be made available on our upcoming Form 10-Q for the fiscal quarter ending June 30, 2026 and other filings with the SEC. This information is also available on the Investor Relations section of our website, along with a replay of this call. We will discuss non-GAAP financial measures, which are reconciled to their most directly comparable GAAP financial measures in the tables in our earnings release, which is available at investors.datadoghq.com.
With that, I’d like to turn the call over to Olivier.
Olivier Pomel, Co-Founder and CEO
Thanks, Yuka, and thank you all for joining us. To go over Q2 results, let me begin with this quarter’s business drivers. Our revenue growth in Q2 has accelerated across our customer base. On one hand, our AI-native customer cohort continued to grow and diversify both in the number of customers we serve and the scale of those customers. But on the other hand, and as a great illustration of the breadth of trends across our business, revenue growth for our non-AI customers also accelerated again this quarter to the high 20% year over year, up from the mid-20s last quarter and 18% in the year-ago quarter.
Overall, we continue to see healthy trends in customer demand. Our broad base of customers, from the most nimble startups to the largest and most established enterprises, are all adopting AI. We think this is accelerating their usage of cloud and modern technologies, as well as their usage of the Datadog platform to observe, secure, and act on their cloud and AI workloads. Regarding our Q2 financial performance and key metrics, revenue was $1.12 billion, an increase of 36% year over year and above the high end of our guidance range.
We ended Q2 with about 33,400 customers, up from about 31,400 a year ago. We also ended with about 4,720 customers with an ARR of $100,000 or more, up from about 3,850 a year ago. These customers generated about 91% of our ARR, and we generated free cash flow of $279 million with a free cash flow margin of 25%. Turning to product adoption, our platform strategy continues to resonate in the market. For example, 58% of our customers now use four or more products, up from 52% a year ago; 37% of our customers use six or more products, up from 29% a year ago; and 13% of our customers use 10 or more products, from 7% a year ago. So we’re landing more customers and delivering value across more products, and our products are broadly delivering strong growth in usage and ARR.
As an example, RUM, or Real User Monitoring, now exceeds $200 million in ARR and accelerated at its scale to over 50% growth year over year. Our customers are sending more user sessions and using RUM in conjunction with our newer Product Analytics to optimize their business outcomes. Moving on to R&D, we held our Dash user conference in June where we announced over 100 exciting new products and features for our users. So let’s go through some of the announcements.
First, we expanded Bits AI to accelerate and automate the DevOps loop. This is the loop that goes from detection to investigation to remediation that engineers go through each time something breaks. At Dash, we announced a lot of new Bits capabilities for the DevOps loop. Bits can now create and maintain monitors, identify root causes within minutes of a negative signal, recommend and implement fixes, follow guardrails to add safety and controls, continuously learn and improve from prior incidents, and detect symptomatic behaviors early to repair infrastructure issues before they escalate.
Second, we announced Bits AI products to address the development loop. This is the loop that goes from coding to delivery to evaluation that developers navigate to get code to production. For this loop, Bits Release now acts as an AI release validation agent, analyzing the impact of code changes, running end-to-end checks, and verifying production rollouts. Bits Code generates code fixes, grounding every fix in reproduction behavior, and Bits Testing also automates synthetic test generation and madness.
Third, we expanded Datadog for AI, or products that observe, secure, and optimize the AI stack from end to end. Data Observability enables companies to trust the data being used by AI with lineage quality monitoring and jobs monitoring. Base Data Analysis uses a rich data context to accurately answer business questions, and Agent Console provides visibility into AI agent usage, cost, and effectiveness in agent observability. Our Patterns capability automatically clusters user interactions into behavior groups to identify quality or cost issues, and Bits Evalve handles the repetitive parts of the agent development loop in order to improve the outcomes of agents. Fourth, we are broadening our platform to ingest, correlate, analyze, and act on more data, whether on-prem or in the cloud. In network monitoring, we launched Network Paths and Network Configuration Management to trace changes that cause complex network issues. Within database monitoring, Bits Database Optimizer now automatically simulates and evaluates the impact of AI-generated changes in order to optimize slow queries. In log management, Federating Logs enables users to query external data stores including Databricks and ClickHouse.
And with Bring Your Own Cloud, or BYOC, customers can now use the full Datadog experience on logs that are kept within their infrastructure. And we’ve also announced that we’re bringing BYOC to metrics and traces as well. In the digital experience space, Journey Monitoring automatically gives a single shared view for every critical user flow. And for custom metrics data, we introduced infinite cardinality metrics, which allow our users to answer arbitrarily complex questions as they generate larger amounts of data with AI agents without incurring any extra costs.
Finally, we launched a number of innovations to secure the AI stack and defend against a new class of AI-powered attacks. AI Guard Agent Discovery finds and maps every known and unknown custom agent so security teams can see what is protected and what is not. AI Guard for Custom Agents provides runtime protections to block attacks that can only be detected with real-time observability data. AI Guard for Coding Agents applies the same deep observability to block malicious skills and packages in code, and we also announced runtime prioritization engine to cut vulnerability noise by over 95%.
And finally, we expanded Bits Security Analyst to run on non-Datadog SIEMs so customers can benefit from the smarts and the learnings of our prod dataset regardless of which SIEM they deploy. As we continue to innovate, we are being rightfully recognized by independent research. We are pleased to see that for the sixth year in a row Datadog has been named a leader in the 2026 Gartner Magic Quadrant for observability platforms. Let’s move on to sales and marketing and look at a few of the deals our GTM teams have closed in what has been a very strong quarter.
First, we landed a six-figure annualized deal with a Fortune 10 company. This company is expanding its e-commerce business, and they plan to use Datadog Log Management alongside 10 other Datadog products to improve customer experience and business outcomes. This win validates our expanded go-to-market approach to focus on the world’s largest companies and win opportunities in the most complex environments. Next, we landed seven-figure annualized deals with two NEO labs.
These AI labs are rapidly scaling their AI model training workloads and preparing for major product launches. By deploying observability using Datadog, they gain visibility across their training infrastructure and GPU fleets and can iterate faster on their AI models. They are also using Bits AI to rapidly build monitors, dashboards, and alerts for deep observability context. Next, we landed a seven-figure annualized deal with a South American bank.
This bank’s fragmented legacy monitoring stack and manual triaging caused significant application downtime that was often called in by customers. By consolidating into Datadog with 11 products, this customer enables visibility from their mainframe all the way to their microservices and has already reduced mean time to resolution on live production incidents. They are adopting Cloud SIEM and Data Security and evaluating other Datadog security products to improve their security posture.
Next, we signed a seven-figure annualized expansion for an eight-figure annualized deal with a Fortune 100 health insurance company. This customer’s biggest standing point is to deliver great experience to their members throughout their care while protecting PII across dozens of business units. Datadog’s HIPAA compliance and PII handling in RUM, Log Management, and Cloud SIEM allowed us to differentiate and win over competitive solutions, and Bits AI Investigation is already speeding up incident resolution and reducing expensive escalations.
This customer will expand to 19 Datadog products. Next, we signed a multi-year, over $30 million TCV deal with one of the world’s largest online media companies. This customer chose to standardize on Datadog across its business, displacing four commercial and internal tools. Datadog also proved value beyond core observability with Product Analytics, CI Visibility, Data Observability, and Cloud Cost Management. This deal includes our largest win to date for Bring Your Own Cloud, displacing their legacy commercial logging tool at petabyte scale.
And finally, we signed a nine-figure renewal with a leading AI company. This long-time, very large customer uses 17 Datadog products to enable unified visibility on production workloads at a very large scale, albeit with a usage reduction starting in Q3, which we considered in our guidance and which David will speak to. Before I turn it over to David for a financial review, let me offer a few words on our longer-term outlook. There is no change to our overall view that digital transformation and the cloud migration are long-term, secure growth drivers for our business.
But we now have an additional growth driver with AI as we help our customers deliver value with this transformative new technology. We are tremendously excited about our opportunities in AI. To summarize where we are and where we’re going. First, AI is a tailwind for Datadog today as cloud consumption grows and drives more usage of our platform. As of Q2, over 750 AI customers used Datadog to monitor and improve their tech stacks. When we look at the largest companies driving AI, all 10 of the top 10 AI leaders are Datadog customers.
Beyond AI-native, we see AI activity growing across our broader customer base. We’re also seeing signs of rapid growth in agentic activity, with the number of MCP tool calls quadrupling, quadruple again quarter over quarter, and growing more than 22x when compared to Q4 2025. Second, we are delivering AI for Datadog to deliver more value and greater platform capability to our customers. This includes our Bits AI products: chat, investigation, detection, code testing, release, and many, many others.
Third, next-gen AI introduces new complexity and observability challenges. We are addressing this with what we call Datadog for AI, to observe and secure the AI stack from end to end. This includes GPU Monitoring, Agent Observability, Agent Console, Data Observability, AI Guard, and many other products. Finally, our AI research team and our large volume of rich data using critical workflows enable us to conduct groundbreaking research. We have shown some of our work already with the second version of our time series model, Toto, in May.
Toto version two was exciting for two reasons. First, we’ve shown it to be state of the art on key benchmarks. But more importantly, we’ve demonstrated for the first time true scalability for time series models, allowing us to target the same improvement path language models have followed since 2020. So now, beyond Toto, we are working on larger and more ambitious dedicated models, both training models to power Bits AI and bringing other modalities beyond time series data into world models that we think can lead to a step change in capabilities for our customers.
And we plan to accelerate these research efforts with the acquisitions of Adaptive ML, which we closed in June. Because of all of that, now more than ever, we feel ideally positioned to have customers of every size and every industry as well as all types of users, whether humans or AI agents, so they can transform, innovate, and drive value through AI and cloud adoption. And with that, I will turn it over to our CFO, David.
David Obstler, Chief Financial Officer
Thanks, Olivier. Our Q2 revenue was $1.12 billion, up 36% year over year. Within that, our 11% quarter-over-quarter revenue growth is the highest since Q2 2022, and our quarter-over-quarter revenue added of $115 million is a record by a significant margin. We continue to see robust usage growth from existing customers as well as a strong ramp in our new customers. Revenue growth accelerated with our broad base of customers, excluding AI customers, to the high 20s year over year, up from the mid-20s last quarter and 18% in the year-ago quarter.
We saw robust growth across our customer base, with broad-based strength across customer size, spending bands, and industries. Meanwhile, our AI customers continue to grow rapidly and diversify in the quarter. This 750-strong customer group includes a broad range of AI startups as it has in the past, but now also includes hyperscalers using Datadog for in-house AI labs. In Q2, this includes 31 customers spending more than $1 million annually, of which 8 customers spent more than $10 million annually.
We also achieved strong new logo dollar bookings, with particular strength in Enterprise where new logo annualized bookings more than doubled from a year ago, and we are seeing new logos ramping faster, contributing more to revenue growth. The portion of our year-over-year revenue growth that relates to new customers was about 30% in Q2, up from 25% in Q1. Geographically, we’re performing well in all regions, with growth acceleration across the regions.
We see particular strength in the Americas, as much of the AI activity is occurring in the U.S. as well. In addition, we are executing strongly in LATAM. Regarding retention metrics, our trailing twelve-month net revenue retention percentage was in the low 120s, similar to last quarter, and churn remains low with gross revenue retention in the mid to high 90s. We believe this metric highlights the mission-critical nature of our platform for our customers.
Now moving on to our financial results. Billings were $1.18 billion, up 38% year over year. Remaining performance obligations, or RPO, was $3.47 billion, up 43% year over year. Current RPO grew about 40% year over year, and RPO duration increased year over year. As we previously mentioned, we continue to believe revenue is a better indication of our business trends than billings and RPO. Now let’s review some of the key income statement results. Unless otherwise noted, all metrics are non-GAAP.
We have provided a reconciliation of GAAP to non-GAAP financials in our earnings release. Our Q2 gross profit was $892 million for a gross margin of 79.6%. This compares to a gross margin of 80.2% last quarter and 80.9% in the year-ago quarter. As we’ve discussed in the past, our gross margin varies from quarter to quarter, with investments into innovations for our customers offset by efficiency efforts. There’s no change in our expectations for gross margin, which has been in the 80% plus-or-minus range historically.
Q2 OpEx grew 26% year over year versus 31% last quarter and 36% in the year-ago quarter. We held our Dash user conference in June and, as expected, the event cost about $15 million. Q2 operating income was $257 million for a 23% operating margin, compared to 22% last quarter and 20% in the year-ago quarter. Turning to our balance sheet and cash flow statements, we ended the quarter with $5 billion in cash, cash equivalents, and marketable securities.
Cash flow from operations was $316 million in the quarter. After taking into consideration capital expenditures and capitalized software, free cash flow was $279 million for a free cash flow margin of 25%. And now for our outlook for the third quarter and the fiscal year 2026. Our guidance philosophy overall remains unchanged. As a reminder, we base our guidance on trends observed in recent months and imply conservatism on these growth trends. Regarding our largest customer, we have seen a usage reduction, which is incorporated in our Q3 and full-year 2026 guidance.
As Olivier noted, this customer has recently renewed with us. We expect our revenue to be in the range of $1.135 to $1.145 billion, which represents 28% to 29% year-over-year growth. Non-GAAP operating income is expected to be in the range of $260 to $270 million, which implies an operating margin of 23% to 24%. And non-GAAP net income per share is expected to be in the $0.63 to $0.65 per-share range, based on approximately 378 million weighted average diluted shares outstanding.
For the full fiscal year 2026, we expect revenue to be in the range of $4.45 to $4.47 billion, which represents 30% year-over-year growth. Non-GAAP operating income is expected to be in the range of $1.01 to $1.03 billion, which implies an operating margin of 23%. And non-GAAP net income per share is expected to be in the range of $2.50 to $2.54 per share, based on approximately 376 million average diluted shares outstanding. And for some additional notes on guidance, we expect net interest and other income for the fiscal year 2026 to be approximately $180 million.
We expect cash taxes in 2026 to be about $30 to $40 million. We continue to imply a 21% non-GAAP tax rate for 2026 and going forward. And finally, we expect CapEx and capitalized software together to be in the 4% to 5% of revenue range in fiscal 2026. Now, finally, to summarize, we are pleased with our execution in Q2. Our investments in R&D and go-to-market are yielding positive results and they position us well for continued execution. I want to thank all the Datadogs worldwide for their efforts, and with that we’ll open the call for questions.
Operator, let’s begin the Q&A.
OPERATOR
Thank you. At this time, we will conduct the question-and-answer session. As a reminder, to ask a question, you will need to press star 11 on your telephone and wait for your name to be announced. To withdraw your question, please press star 11 again. Please stand by while we compile the Q&A roster. Our first question comes from the line of Sanjit Singh with Morgan Stanley. Your line is now open.
Sanjit Singh, Analyst at Morgan Stanley
Thank you for taking the questions, and congrats on the acceleration in revenue growth again this quarter. David, thank you for giving us the color on some of the guidance assumptions, particularly headed into Q3 with respect to the largest customer. I was wondering if you could share any additional details. In terms of the new contract, was it of similar duration, and in terms of the lower usage, is that a function of the customer getting, you know, lower unit price because of making a new commitment, or is there some churn or down-sell that we need to think through not only for Q3, but for the balance of the year?
Olivier Pomel, Co-Founder and CEO
Yeah. So maybe I’ll take this one. I think we, so overall, you know, we, as usual, we don’t want to comment too much on any specific customer because we also don’t really control what’s happening with any specific customer. We wanted to be transparent about this on the call because we did see a reduction in usage and we took the liberty to fully de-risk the guidance for the rest of the year with respect to that customer. And again, the reason for that is we don’t control what’s happening to a specific customer, but we do have a great amount of control on what’s happening to everything else in the business, and the business is booming, and we don’t want that to overshadow basically the acceleration we see pretty much everywhere else in the business. So, as we mentioned on the call, we renewed the customer. It’s a long-time customer, uses many of our products, but there’s not a lot more we can share.
David Obstler, Chief Financial Officer
Yeah, I think just to get specific on the guidance, we last quarter and previous quarters said that we essentially have a level of commit and we can de-risk our guidance by using that. And then, as you know, in most of our large customers we have variability relating to the commit. So take that into consideration.
Olivier Pomel, Co-Founder and CEO
Yeah, the last thing I will say, because I know it’s on people’s minds, is if you back out our largest customer from our growth, you get pretty much the same growth rate as the rest of the business has been accelerating very steadily. Actually, we’ve seen, I think, now five quarters of continuous acceleration from the rest of the business, and we feel very good about what we see in the market.
Sanjit Singh, Analyst at Morgan Stanley
Yeah, no, I appreciate the thought. Let’s talk about maybe the rest of the business. What we’ve seen in the past couple of years is AI-native sort of leading the charge. It sounds like the enterprises are getting on board with their AI initiatives. And so just in terms of the enterprise AI app dev cycle, what does that look like for Datadog over the last couple quarters?
Olivier Pomel, Co-Founder and CEO
Well, we do see broad adoption, and we see it in two ways. One is we see it manifest itself in just more transformation, more cloud adoption, more workloads, more modernization from customers, and that’s what drives the majority of the non-AI customer acceleration. So we mentioned also we see continuous acceleration from customers that existed before AI and that are not majority AI businesses. And that’s been pretty remarkable. The acceleration—we have the numbers in the call—but the acceleration since last year has been constant and very significant.
And it keeps happening as far as we can tell. So it’s a very positive trend there. That’s the first thing we see. The second thing we see is a very rapid increase in the usage of all of our AI-first surfaces. So that would be the products that measure agents and LLMs. We see an explosion of traffic in terms of the LLM tool calls we’re getting. That would be the amount of calls we’re getting to our MCP endpoints. We’ve seen that explode over the past two quarters.
Sanjit Singh, Analyst at Morgan Stanley
Appreciate the thought. Thanks.
OPERATOR
Thank you. Our next question comes from the line of Raimo Lenschau with Barclays. Your line is now open.
Raimo Lenschau, Analyst at Barclays
Perfect, thank you. Could I stay on that AI theme, please? At the moment, if you think about the large customers, there’s a lot of model training, et cetera, but if we broaden it out, inference is really becoming the bigger part. Can you talk a little bit about how much more observability is needed? And I’m thinking there, if I do inference, I need to think about vector databases, I need to think guardrails. All of these agents are going to be in containers that need to be monitored, et cetera.
So what do you see in real life at the moment in terms of if some people do more inference, how much more observability gets triggered by inference? Is that kind of an opportunity that we should probably pay more attention to than that one renewal? And I had one follow-up.
Olivier Pomel, Co-Founder and CEO
Oh, there is opportunity at every layer of the stack in inference, you know, so we do think at the end of the day, inference will be the dominant workload. You know, that’s anytime you train, you probably will want to infer more than you train. As a rule of thumb, we see opportunity at the low level. You know, when it comes to the infrastructure, the GPUs and the consumption you have there, there’s opportunities at the very top end. You know, when you measure what the agents are doing and whether you’re getting the right outcomes and whether you’re getting the right alignment, and there’s opportunities at every layer in between, you know, just looking at the LLM itself, just looking at the tool calls and the applications that are being called by the agents, like everything is an opportunity in there. We see growing adoption from the products we already have there. You know, we mentioned our GPU monitoring product is actually getting quite a bit of usage in a number of neolabs and very AI‑first types of customers. We’re also seeing an explosion of volume in our agent monitoring product, and so we’re well positioned there.
But we think this market is going to change quite a bit. And the preoccupations of customers, they also change over time. So for example, last year our customers were mostly trying to validate correctness and validate that they were getting some form of outcomes that they could then scale up. I would say three to six months ago, the focus has moved quite a bit towards cost. Now customers were spending a lot on AI and they were wondering how to optimize cost.
And I think we’ll see some variations in the concerns over time as customers get further into the adoption and new products emerge for them.
David Obstler, Chief Financial Officer
I just want to add that when you look at what we described as some of our deals in the quarter and you look down our description, you’ll see that a number of them have the AI products included. And so that is indication that those large enterprises are using the platform and buying the AI products as well. No, we essentially use, as we talked about over the many years, we kind of use the inputs of what we see. What we said, I think in the last quarter or two is that we have certain base levels as you know, we have a commitment and a usage model and we’ve factored that in and providing our guidance. So as we said in the prepared remarks, our methodology for guidance hasn’t changed.
We’ve always used those inputs and looked at, you know, the commitment, the usage in doing that.
Olivier Pomel, Co-Founder and CEO
Yeah, I mean, the one thing I’d say is in this case we did choose to fully derisk our largest customer. And the reason for that is we don’t want that to be an overhang on what is otherwise a business that is accelerating and performing extremely well. You know, so we extended that we have, we have the same overall conservatism as we always do when we look at our numbers. But in this case we also weighted this one a little bit differently.
OPERATOR
Thank you. Our next question comes from the line of Gabriela Borges with Goldman Sachs. Your line is now open.
Gabriela Borges, Analyst at Goldman Sachs
Hey, good morning. Thank you. I wanted to ask you both about one of our observations at Dash, which is the engineers love the pace of innovation. They talk very positively about the product. The CFOs love to complain a little bit about their Datadog bills. So my question for you is, talk to us a little bit about how those CFO level conversations are evolving. Clearly the ROI is there, but maybe give us a little bit more on where the budget is coming from and something like infinite cardinality.
Is that now part of the conversation with CFOs in solving some of those very particular cardinality cost questions? Thank you.
Olivier Pomel, Co-Founder and CEO
I mean, look at the high level. There’s only two reasons people buy software. You know, it makes them more money or it saves them money. And anytime we sell, anytime we got a renewal, we got an upsell, or we land a new customer, that’s because we, you know, we do one of those two things for them and we always have to make that case. So I wouldn’t say that’s any different from what we’ve seen before. What we do for our customers today, especially as they keep adopting AI, is we help them save a lot of the money they would spend on building, running operations or running AI agents.
When we had concern with customers, that’s the one thing they kept mentioning. How can you help me rein in my AI costs? This is growing very fast and I don’t have any control on it and I don’t know whether I’m reaching the right outcomes with that. And so that’s one of the reasons we’ve invested in all those products we’ve mentioned earlier. And also we’re seeing some of the great returns on that products already. In terms of infinite cardinality, that’s, I would say it’s been one of the longest‑standing sources of frustration for customers when sometimes they send more data or they send more fine‑grained tags with their data and they get some unpredictability on the bills because of that, because it increases the cardinality of the data we’re getting. And we’ve solved that from a technical perspective and from a commercial perspective by packaging our metrics a little bit differently. And we think it’s particularly important and relevant as customers are building more applications with AI and as they want to send basically more tags, more information and ask more complex questions and get more fine‑grained answers to those questions.
And so that fits well within their plans, basically. So we’ve got great feedback on that so far, but it’s still early. Sometimes we get it right, sometimes we get it slightly wrong. And when we get it slightly wrong, we fix it. That’s not different from what we’ve done in the past.
Gabriela Borges, Analyst at Goldman Sachs
That all makes sense. Thank you for the detail.
OPERATOR
Thank you. Our next question comes from the line of Mike Cikos with Needham. Your line is now open.
Mike Cikos, Analyst at Needham
Thanks for taking the questions, guys. I wanted to come back to the significant size of the lands that you had this quarter and it’s great to see the sustained traction, especially with those AI labs. But if I’m thinking about the two seven‑figure AI labs that you landed this quarter and then going to David’s commentary around winning some of these in‑house AI labs with the hyperscalers, are those one and the same here or are those two separate customers that were customer sets we’re talking to?
Olivier Pomel, Co-Founder and CEO
These are different customers. The ones we mentioned on the new lands are Neolabs. So these are companies that didn’t exist a few years ago. And what’s interesting about them on the use case there is that, you know, very often we land customers when they go into production and they release products and they start serving their customers. In this case, these are customers we’re getting as they are training models and they’re using us to observe and improve and optimize the training of the models.
And so that’s an exciting new area. You know, that was not really a business area for us a couple of years ago and we’ve seen a number of new proof points around that. In addition to that, and we’ve mentioned in previous calls, we’ve also landed the AI lab or superintelligence labs of a number of hyperscalers. And I would say the workloads are similar in that it’s largely training of the models, but the customers are a bit different. These are very large companies that in that case previously had a lot of homegrown technology to observe and run workflows.
Mike Cikos, Analyst at Needham
Excellent. And for a follow up, I know you had cited the new logos ramping more strongly than what we’ve seen historically. And correct me if I’m wrong, but I feel like that’s a newer phenomenon that you guys are calling out this quarter. When I think about those new logos ramping, is that a function of pull‑through where maybe some of these AI capabilities are pulling through the broader platform or is it vice versa? Anything you can do to help us think through what is creating that catalyst, if you will, when the new logos are contributing to the model?
Thank you.
David Obstler, Chief Financial Officer
It’s been happening and building up to the number that we have in our queues, which is the percent from customers of growth that we didn’t have a year ago. That number we said it’s gone from 25 to 30. So this has been building and we wanted to point that out because of that disclosure indicating that the customers that were landing that it’s not only that, the customer, the new logos, but it’s also the growth of the new logos that we’ve added over the last couple of years. So last year. Sorry. So it’s a compounding of that.
Mike Cikos, Analyst at Needham
Excellent.
Thank you. Thank you.
OPERATOR
Thank you. Our next question comes from the line of Alex Zukin with Wolfe Research LLC. Your line is now open.
Alex Zukin, Analyst at Wolfe Research
Hey guys. Thanks for taking the question. Ollie, maybe first for you just on the, you know, a lot of headlines around security over the course of the last few weeks, particularly AI breaking containment. And it occurs to me that with your positioning in observability and security, increasingly the notion of a guardian model and development around that could meaningfully increase kind of your ambit on what you can do and achieve for clients, both AI natives and legacy.
Can you maybe talk to what the increasing opportunity around this crossover in this AI age and what that means for Datadog? And then I’ve got a quick follow up for David.
Olivier Pomel, Co-Founder and CEO
I mean look, there’s a complete switch in the way the security products need to work. So you can’t wait basically for putting humans in the loop. You can’t have the typical path when you have 12 or 15 different products that are going to aggregate signals and you put that signal into a system, prioritize them for humans, then humans will live with them when they review them when they can. Like you need to integrate everything a lot more. You need to operate a lot closer to the application and to the infrastructure and you need to have AI agents solve the issues first.
So it’s a complete rebuild for most of the industry. And I think it plays into our approach, which is to have an integrated platform and have all of the different data streams come directly from observability straight into the security agent and have all that be integrated from end to end. So obviously this is a field that’s moving very fast. We see new classes of issues pretty much every week. At this point we are quite busy building that up, but we think it plays into our strength and into where we basically already are and we’re building for our security products.
Alex Zukin, Analyst at Wolfe Research
Perfect. And then David, maybe just for you, on the largest customer renewal. Is there anything you can tell us around maybe just any changes around the duration or anything that makes this new contract maybe a little stickier in terms of the discounted rate card, the amount of products that you know that they’re able to kind of use for better value? Anything that, you know, increases the conviction level around stickiness.
David Obstler, Chief Financial Officer
I’ll comment on this. Other than to say that most of our enterprise customers, as we talked about for a long time, have annual plus and then the pricing is generally volume‑based pricing. So I would say overall our customers transact with us in that way and then we have that level of commitment and then as we talked about over a lot of years, then there’s usage and then we transact. So it’s similar to what we have with most of our larger enterprise customers.
Ali, anything you want to add there?
Olivier Pomel, Co-Founder and CEO
No, I think there’s a lot of continuity in that renewal. I think that’s how you can put it
Alex Zukin, Analyst at Wolfe Research
Perfect. Thank you guys.
OPERATOR
Thank you. Our next question comes from the line of Eric Heath with KeyBanc Capital Markets. Your line is now open.
Tracy Kashif, Analyst at KeyBanc Capital Markets
Hi, this is Tracy Kashif on for Erik. I would love to get more color on your 3Q guide. Specifically, it seems like it’s a little below your sequential levels of how you’ve guided your previous three Qs. So we’d love to just hear more about what trends you’re seeing going into 3Q and maybe what some of the assumptions of the guide are.
David Obstler, Chief Financial Officer
Yeah, I think it’s similar to the methodology. We take what we see and provide some conservatism. And, you know, I think we had mentioned in the script that while we renewed our largest customer, we’ve seen usage declines relative to the previous quarter. We said that. So that’s all taken into consideration in trying to develop a guidance that is consistent with the methodology of conservatism that we’ve used as a public company.
Tracy Kashif, Analyst at KeyBanc Capital Markets
Gotcha. And if I could just ask one more for Ollie, I’d love to just get your thoughts on the impact of diversification of AI model usage in your customers and what you’re seeing there.
Olivier Pomel, Co-Founder and CEO
Well, we think it’s, you know, it’s great. Like, you know, there’s a lot more options for customers to choose from in general. That opens up a lot of doors and opportunities for them. That also creates a lot of complexity, and we’re here to help deal with that complexity. So, you know, for us these are great opportunities. And by the way, we’ve had that thesis, you know, since the early days of AI, that we would not just end up with one or two big AI companies and everybody using them the same way.
We didn’t just end up with one or two big cloud companies and everybody just using software from them. The ecosystems are very, very, very rich. There are lots of providers, there are very large providers, there are smaller providers and everything in between. And there are many compositions of those different systems that are used by any given customer. And so we think the same is going to happen in AI. We think also that the multiplication of models, and open source models in particular, opens the door to customers doing a lot more training on their own.
And so that’s a new market for us. We see some signs that we have a very good role to play there, and so we’re building towards that as well. So overall it’s very positive for everyone.
Tracy Kashif, Analyst at KeyBanc Capital Markets
Got it. Thank you.
OPERATOR
Thank you. Our next question comes from the line of Koji Ikeda with Bank of America. Your line is now open.
Koji Ikeda, Analyst at Bank of America
Hey guys, thanks so much for taking my question. Just one for me here. I wanted to ask on Bits AI. You know, all the commentary that you guys are saying on Bits AI and all the work that we’ve been doing intra-quarter sounds like Bits AI has really taken off for you guys. And so just thinking that Bits AI is going to be increasingly automating activities that historically has created observability workflows, I’m curious and really wonder, how do you ensure that greater automation that might be driven by Bits AI doesn’t eventually reduce the volume of activity that traditionally drove Datadog consumption?
Thank you.
Olivier Pomel, Co-Founder and CEO
Well, look, if we provide more value, we’ll get more. As I was saying earlier in the call, we sell more software by helping customers make more money or save money or both. And I think if we can automate more and let them do more, that will provide more value. That’s as simple as that. I think the future of observability is not just observing, it’s fixing. You know, it’s not waking up people in the middle of the night because something broke, but fixing it for them.
It’s not, you know, letting people do damage control on a security incident because an attacker is in; it’s, you know, preventing the attacker from getting in to start with by auto-remediating issues. And we’re very, very busy building all of that, and we’re super confident that this will yield great business outcomes for us in the end. And that’s what we see from customers in the market. Like when they use Bits AI, they use more of our product, they deploy more of it, they create more dashboards and alerts and everything else.
They have more users inside of our product. It’s not a zero sum.
Koji Ikeda, Analyst at Bank of America
Thank you.
OPERATOR
Thank you. Our next question comes from the line of Samick Chatterjee with JPMorgan. Your line is now open.
Samick Chatterjee, Analyst at JPMorgan
Great, thanks. And thanks for taking my question. Maybe just on the non-AI part and the acceleration that you’re seeing related to the non-AI part of the business. Just wanted to get your thoughts on the sustainability and whether this acceleration that you’re seeing is driven by some of the new customer logos that you’re pointing out or more usage going up. And as CFOs get more sort of cautious around their budgets, do you see more sensibility around non-AI eventually relative to some of the AI products and how they’re doing at this point?
And I have a quick follow-up.
Olivier Pomel, Co-Founder and CEO
Thank you. I mean, from what we can tell, it’s very broad based and it’s largely driven by existing customers because that’s the majority. Like, you know, when you think of what it takes to move that number, that’s basically the majority of our business. Like, we’re not just going to move that with a few newer customers. It’s largely driven by the existing customers, and it’s driven by both increases in volume because they are moving more workloads to the cloud, and adoption of our newer products as they consolidate onto us.
We think it’s sustainable. For one thing, if you compare to what we have seen in the heydays of 2021, the growth rates are accelerating, but they’re still far below what we were seeing at that time. And so you don’t create the same issue of customers having to digest very large increases multiple years in a row. I think in this case we’re very well within the realms of sustainability. And as has been a theme in this call, remember, when customers adopt and they consolidate, they have an eye towards the financial side of the equation—basically how much money are they going to make or save by doing that at the end.
And we are very good at helping customers understand that and making that case and helping them save money at the end of the day. So we feel good about that.
David Obstler, Chief Financial Officer
And I want to just add one thing, and we talked about this last quarter, that some of this has to do with the investments that we’re making in our platform and our product, but it also has to do with the investments that we’re making in our go-to-market. We’ve successfully expanded quota capacity, the geography of it, and essentially that’s, as we talked about last quarter, providing returns. So that’s also being a growth driver in our non-AI or enterprise-type business.
That’s right.
Olivier Pomel, Co-Founder and CEO
And you see it also continued investment. So we keep investing in R&D, obviously, because we’re shipping more products that are successfully being adopted and consolidated into by our large number of existing customers. But we also are adding to our go-to-market teams. You know, we’re still not at the scale we want to be in terms of getting to all of the customers worldwide in all of the segments that are relevant to us. So we’re investing as we see the return of those investments.
Samick Chatterjee, Analyst at JPMorgan
Got it, got it. And for my quick follow-up here, you talked about the FedRAMP High certification last quarter. Just curious if there’s anything to sort of update us on the pipeline and if there’s any momentum on that front yet. Thank you.
Olivier Pomel, Co-Founder and CEO
Yeah, we’re investing quite a bit in the build up of our federal and government sales in general, and we see pipeline there in general. These are not deals that happen overnight. But this is a very large market and we see great traction there and we’re investing to take full advantage of it. A lot of that was a build up to get to the right level of certification so we can deliver SaaS to various levels of government. And we’ve done quite a bit there.
There’s actually even more we’re planning to do there. But we’re happy with the results so far. Thank you.
OPERATOR
Thank you. Our next question comes from the line of Howard Ma with Guggenheim Securities. Your line is now open.
Howard Ma, Analyst at Guggenheim Securities
Great, thank you. And congrats on the strong quarter and full year guidance raise. I have two questions, I’ll just ask them together. The first is on Bits AI. I’m curious how adoption and contribution compares to the previous major feature expansions in the past. And then my other question is the $30 million TCV deal with the—I think you guys said it’s the largest online, or sorry, one of the largest online media companies. I’m assuming this company did mostly DIY before.
So if you could share some light on the decision-making process and if they’re using multiple Datadog products and why now, that’d be really helpful.
Olivier Pomel, Co-Founder and CEO
Thank you. Yeah, I’m sorry, I missed some part of your second question.
Howard Ma, Analyst at Guggenheim Securities
It was, are they taking multiple products?
David Obstler, Chief Financial Officer
I think—right, Howard—the media… are they… the nature of the sale, nature of the—
Howard Ma, Analyst at Guggenheim Securities
Yeah, why now?
David Obstler, Chief Financial Officer
That client.
Olivier Pomel, Co-Founder and CEO
Yeah, yeah, yeah. So, I mean, I would say—so first on Bits. So, yes, one thing that happened is Bits AI used to be fairly specific. It used to be dedicated to alerts—like you, Bits AI would pick up an alert and would run an investigation for you. Now, the surface of contact is a lot wider with the customer. So Bits AI, you can access it through chat, you can run—you can, of course, still do the investigations, and we’ve, you know, we’ve done quite a bit more there.
You can have Bits AI manage your monitoring and manage your detections for you. You can have it code for you. You can have it generate managed tests—like there’s all sorts of different use cases that we built into it that broaden the surface of contact. And we see a lot of adoption across all of those different areas. We also are changing the way we package it, you know, so we have a new model with AI credits that we’re rolling out just because the surface of contact is so much wider now than a specific feature.
So there’s quite a bit that is going on there. The explosion of activity that I mentioned earlier about other parts of our other AI surfaces is happening also in Bits AI. So that’s something we’re looking forward to. So that’s on that. On the second one—on the products that are being adopted in the sale. I mean, look, we typically land with two or more products. The balance we try to strike there is always to land enough of the platform without slowing down the deals too much, because the more you try to do at once, the more stakeholders you get and the longer it takes.
And so we found that two products in general is a good land, and then we can expand from there. On the calls, we tend to mention a lot of consolidation deals because they tend to be the larger ones. If you land with 12 products, you’re going to be larger than if you land with two. In general, that’s not the majority of the deals. The consolidation typically happens later than when we land. But these make for very interesting examples of what our customers are doing when they consolidate on us all at once.
Howard Ma, Analyst at Guggenheim Securities
Thank you.
OPERATOR
Thank you. Our next question comes from the line of Andrew Sherman with TD Cowen. Your line is now open.
Andrew Sherman, Analyst at TD Cowen
Oh, great. Thank you. And congrats on the core growth acceleration. Ollie, CPUs have had a renaissance lately driven by agentic AI. Would be great to hear your thoughts on this topic—if it can be an incremental growth driver for your infrastructure monitoring. Have you seen any evidence of this yet? That’s it for me, thanks.
Olivier Pomel, Co-Founder and CEO
We do see an acceleration of consumption of our infrastructure products in general. And also that’s at a high level. We do see that across the customer base. I don’t know that if we see specifically the CPU that get attached to GPUs in the new build out, I think a lot of it has more to do with the fact that the AI agents are largely spending a good amount of their time. Like sometimes the majority of their time coding tools and tools are just applications that already existed and those applications typically run on CPUs. And so we see quite a bit of that.
OPERATOR
Thank you. Our next question comes from the line of Brad Reback with Stifel. Your line is now open.
Brad Reback, Analyst at Stifel
Great, thanks very much. Ali, given your commentary around how strong the core is and that your largest customer was not additive to growth here in 2Q, should we assume that if we X out the sequential downtick in that customer, that the core guide would have been probably 3 or 400 basis points higher?
Olivier Pomel, Co-Founder and CEO
Well, I can’t, you know, speculate, but, you know, what I will say is, look, the business overall is growing at the same rate if you exclude that customer, as I said. And all the business has been accelerating overall. You know, so we, that’s why we feel good. Like, you know, when we, when we look at the. Whether we’re getting the, the right returns and the right outcomes for our investments in R and D or in investments in. In go to market and. Or, you know, we look at our pipelines and all of the signs we have about the business, we feel great about the business.
So it’s a, it’s a good time to be in business.
David Obstler, Chief Financial Officer
Yeah. I think we commented in the remarks that the non AI has accelerated and the AI excluding the largest customer continues. So I think we gave those trends in describing the business.
Olivier Pomel, Co-Founder and CEO
Of course. Absolutely. Customers are going a lot faster than none.
And that’s great. Yeah, exactly.
Brad Reback, Analyst at Stifel
Perfect. Thank you, guys.
OPERATOR
Thank you. Our next question comes from the line of Itai Kidron with Oppenheimer and Company. Your line is now open.
Itai Kidron, Analyst at Oppenheimer
Thanks, and congratulations on a great quarter. I wanted to ask about new customer additions. This probably was the weakest quarter I ever remember for you guys, especially in the quarter we had DASH, where historically DASH has been an accelerant of new customer additions. A color there would be great.
David Obstler, Chief Financial Officer
Yeah, yeah. I think we essentially, it’s very similar to what we talked about before. Our gross customer additions continue to be strong and on trend line, and that’s the vast majority of our revenues. We have at the very low end, you know, the border between, you know, free and contract, and that has variability, very low effect on revenues. So if you, that accounts, as we talked about in quarters, that accounts for the variability of the customer count and it really has to do with something that has very little effect on revenues.
Yeah. When you look at the customers above certain thresholds, like, you know, whether it’s above a million, above 100k, above 10k, like we know all of those are trending very well.
Itai Kidron, Analyst at Oppenheimer
Very good. And then as a follow up, Ali, for you perhaps, I want to follow up on the questions around BITS, which sounds super interesting I guess longer term. And as you try to push deeper also into the security side of things, could this be evolving to some broader AI SOC automation kind of platform? Is that a reasonable direction to think that this is where it’s going to go?
Olivier Pomel, Co-Founder and CEO
Well, there’s definitely. We’re taking moves towards that. Right. So we initially we built, so we built the SIEM first for that, then we built the agent into the SIEM, so our BITS AI security analyst, and now we’ve actually separated the agent from our SIEM so customers can use it with other SIEMs. And we do that because the agent performs us so well. And it’s been such a differentiator when we pitched a SIEM that we think we’re limiting our sales market-wise if we just go after customers that want to replatform their SIEM.
And it can have a much broader appeal as an AI SOC. So we are definitely taking moves towards that.
Itai Kidron, Analyst at Oppenheimer
Very good, I appreciate it.
Olivier Pomel, Co-Founder and CEO
Thank you.
OPERATOR
Thank you. Our next question comes from the line of Andrew De Gaspari with BNP Paribas. Your line is now open.
Andrew De Gaspari, Analyst at BNP Paribas
Thanks for fitting me in. I just wanted to ask a question on the non AI natives. Specifically in terms of the growth that you saw in the quarter, I was wondering, did you see rising demand for the AI monitoring tool, particularly with open source tools being deployed across enterprises?
Olivier Pomel, Co-Founder and CEO
Sorry, I’m musing about your question. In terms of the AI, I think you’re asking about within that, what we used to call AI monitoring, I think Gravity, LLM, et cetera, the growth trend there. Yeah, yeah. And look, the volume, like the, there used to be very little volume a year ago. It started growing quite a bit into the second half of last year and now it’s been very rapidly accelerating over the past couple of quarters. So we’ve seen an explosion basically of the volume we’re getting there and we get more usage from different kinds of companies.
So we definitely see that. We see it also across traditional companies and some more recent AI natives. So we see a little bit of both. I would say for that category it’s still super, super early. Like we expect the products to change quite a bit. We expect the usage and maybe also the packaging to change over time quite a bit.
Andrew De Gaspari, Analyst at BNP Paribas
Got it. Thank you.
Olivier Pomel, Co-Founder and CEO
All right, so I think that was the last question. So I want to thank all of you for attending the call today. I also want to again thank the teams, everyone at Datadog. I think everybody has been doing a fantastic job both on the product side and the go to market side. I know we have a lot more lined up for the end of the year on the product side and I know also we have very large and very happy pipelines to tend to on the go to market side. So I hope to talk to you again in the quarter.
Thank you all.
OPERATOR
Thank you for your participation in today’s conference. This does conclude the program. You may now disconnect.
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