Twilio Inc (NYSE:TWLO) shares declined by more than 10% on Tuesday after the company announced a partnership with the artificial intelligence workspace platform Genspark.
Genspark Deploys Twilio For AI Calling Agent
Genspark announced Tuesday morning that it is using Twilio Programmable Voice to power its “Call for Me” AI agent, which enables users to delegate phone-based tasks globally. The AI agent places real-time calls on behalf of users across 40+ countries with multilingual support.
Platform Handles Customer Service, Appointments
The Call for Me agent completes phone-call tasks end-to-end, covering personal errands and business workflows, including customer service inquiries, booking appointments, managing reservations, and gathering information. “Twilio Programmable Voice gives us the global connectivity to make those conversations reliable and scalable,” said Greg Sun, Lead Engineer, AI Call for Me at Genspark.
Strong Adoption Metrics Reported
Since integration, Genspark reported 180,000 unique users globally with up to 800 daily outgoing calls. The platform achieved a 94.3% call success rate and 99.97% uptime across 40+ countries, according to the announcement. The company noted that 23% of all calls leverage real-time language translation.
Technical Analysis
Currently, Twilio is trading 15.1% below its 20-day simple moving average (SMA) and 10.4% below its 100-day SMA, indicating a bearish short-term trend. Over the past 12 months, shares have decreased by 25.34% and are positioned closer to their 52-week lows than highs, reflecting ongoing weakness in the stock.
The RSI is at 38.42, which is considered neutral territory, suggesting that the stock is neither overbought nor oversold. Meanwhile, MACD is below its signal line, indicating bearish pressure on the stock.
The combination of neutral RSI and bearish MACD suggests mixed momentum, reflecting uncertainty among traders regarding Twilio’s near-term prospects.
- Key Support: $104.50
- Key Resistance: $115.50
Earnings & Analyst Outlook
Investors are looking ahead to the next earnings report on Feb. 12.
- EPS Estimate: $0.92 (Down from $1.00 YoY)
- Revenue Estimate: $1.32 billion (Up from $1.20 billion YoY)
- Valuation: P/E of 292.7x (Indicates premium valuation)
Analyst Consensus & Recent Actions: The stock carries a Buy Rating with an average price target of $138.91. Recent analyst moves include:
- Morgan Stanley: Overweight (Raises Target to $169.00) (Jan. 15)
- Rosenblatt: Buy (Raises Target to $180.00) (Jan. 7)
- Piper Sandler: Downgraded to Neutral (Raises Target to $148.00) (Jan. 5)
Price Action
TWLO Price Action: Twilio shares were down 10.62% at $107.25 at the time of publication on Tuesday, according to Benzinga Pro data.
Photo: Tada Images/Shutterstock
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